Terms and conditions
1. Company identification
This website is ownership of Joana Bastos, brand of sole proprietorship (ENI), com o número de tax identification number 214718255, based in Matosinhos, Portugal (full address available upon request).
2. Purpose
These Terms and Conditions govern access to and use of the website. www.joanabastos.pt, as well as the provision of information and services presented therein. By using the website, the user declares that they have read, understood, and fully accept these Terms and Conditions.
3. Information about services and prices
Joana Bastos presents on this website packages and services aimed at companies, professionals and individuals, with prices and terms and conditions. The prices shown are indicative only and do not constitute a binding contractual offer. Joana Bastos reserva-se o direito de modificar, atualizar ou eliminar qualquer informação, preços, serviços ou condições sem aviso prévio.
4. Requests for information and quotations
Users may request information or quotes using the forms available on the website. Submitting the form does not in itself constitute any contract or obligation on the part of Joana Bastos.After receiving the request, Joana Bastos undertakes to contact the user for clarification, to send a detailed quote and, if applicable, to formalise the contractual relationship.
5. Contractual process
The contractual relationship is only considered established after formal acceptance (in writing, by email or signed document) of the proposal sent by Joana Bastos. and express confirmation from the client. All details regarding services, prices, payment terms and deadlines will be defined in the contract proposal.
5. Contractual process
Payment methods, deadlines and any additional costs will always be communicated to the customer in the formal proposal presented and agreed between the parties. Unless otherwise stated, payment must be made within the deadlines set out in the accepted proposal.
6. Cancellations, returns and complaints
Any request for cancellation, return or complaint must be communicated by email to info@joanabastos.pt. Customers may also submit complaints via the Electronic Complaints Book. Any refunds or returns of amounts paid will be analysed on a case-by-case basis, in accordance with the contractual conditions and applicable legislation.
7. Responsibility
Joana Bastos makes every effort to ensure the accuracy of the information published on the website, but assumes no responsibility for any errors, omissions or outdated information. Use of the website is the sole responsibility of the user. Joana Bastos does not guarantee that access to the website will be uninterrupted, error-free or secure, nor is it liable for damages resulting from viruses or other harmful elements.
8. Intellectual property
All content on this website, including text, images, logos, graphics and design, is the property of Joana Bastos., unless otherwise stated. Its reproduction, distribution or use, in whole or in part, requires prior written authorisation from Joana Bastos..
9. Data protection
The use of this website involves the collection and processing of personal data, as defined in our Privacy Policy and Cookies Policy. We recommend that you read these policies carefully before submitting any personal data.
10. Links to third parties
Our website may contain links to other websites that are not owned or controlled by us. We recommend that you pay attention when leaving our website and read the privacy policies of the website to which you have been redirected.
11. Changes to the Terms and Conditions
Joana Bastos reserves the right to change these Terms and Conditions at any time. Changes will take effect after they are published on the website. We recommend that you check this page regularly to keep up to date with any changes.
12. Applicable law
These Terms and Conditions are governed by Portuguese law and legislation in force.
These Terms and Conditions were updated on 10 September 2025.